Client Service Representative
Owings Mills, MD
Full Time
Mid Level
Holland & Sherry is an industry leader and source of high-quality textiles for the interior design trade, committed to providing innovative and custom solutions for our clients. Our team is passionate about design and dedicated to delivering exceptional client experiences.
We are seeking a friendly and detail-oriented Client Services Representative to join our team in Owings Mills, MD. In this role, you will be responsible for providing outstanding service to our interior design clients by teaming up with our showrooms and Sales Representatives.
OUR IDEAL CANDIDATE IS:
- Excellent with verbal and written communication
- Organized, punctual and personable
- Polished and professional
- Willing to learn with a problem-solving mindset
KEY RESPONSIBILITIES:
- Respond promptly to client enquiries via phone and email
- Provide detailed product information, including fabric specifications, pricing and availability
- Process orders accurately and efficiently using our CRM system
- Coordinate with the sales and production teams to ensure timely delivery and resolution of any order issues with professionalism and a problem-solving approach
- Review sales reports regularly to monitor the timely completion of client’s orders
- Participate in training sessions to stay informed about new products and processes
QUALIFICATIONS:
- Associate’s Degree or equivalent customer service experience
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and a customer-focused mindset
- Proficiency with CRM systems and MS Office Suite
- Ability to multitask and manage time effectively in a fast-paced environment
- Attention to detail and a commitment to accuracy
- A passion for interior design and textiles is a plus
WHAT WE OFFER:
- A competitive salary
- Comprehensive medical, dental and vision insurance
- 401k retirement savings program with employer matching contributions
- Paid time off with at least 9 federal holidays observed throughout the calendar year
An offer of employment will be contingent on the applicant successfully passing a background check. Holland & Sherry is an EEO Employer. Our company participates in E-Verify.
Interested candidates are invited to submit their resume to [email protected] or apply directly to this posting.
We look forward to hearing from you!
We are seeking a friendly and detail-oriented Client Services Representative to join our team in Owings Mills, MD. In this role, you will be responsible for providing outstanding service to our interior design clients by teaming up with our showrooms and Sales Representatives.
OUR IDEAL CANDIDATE IS:
- Excellent with verbal and written communication
- Organized, punctual and personable
- Polished and professional
- Willing to learn with a problem-solving mindset
KEY RESPONSIBILITIES:
- Respond promptly to client enquiries via phone and email
- Provide detailed product information, including fabric specifications, pricing and availability
- Process orders accurately and efficiently using our CRM system
- Coordinate with the sales and production teams to ensure timely delivery and resolution of any order issues with professionalism and a problem-solving approach
- Review sales reports regularly to monitor the timely completion of client’s orders
- Participate in training sessions to stay informed about new products and processes
QUALIFICATIONS:
- Associate’s Degree or equivalent customer service experience
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and a customer-focused mindset
- Proficiency with CRM systems and MS Office Suite
- Ability to multitask and manage time effectively in a fast-paced environment
- Attention to detail and a commitment to accuracy
- A passion for interior design and textiles is a plus
WHAT WE OFFER:
- A competitive salary
- Comprehensive medical, dental and vision insurance
- 401k retirement savings program with employer matching contributions
- Paid time off with at least 9 federal holidays observed throughout the calendar year
An offer of employment will be contingent on the applicant successfully passing a background check. Holland & Sherry is an EEO Employer. Our company participates in E-Verify.
Interested candidates are invited to submit their resume to [email protected] or apply directly to this posting.
We look forward to hearing from you!
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